24/7 Multi-Channel National Grievance System
To operate a 24-hour National Citizen Assistance and Grievance Management System to address the grievances, suggestions, and service requests of citizens across the country quickly, effectively, and in a result-oriented manner. For this, to make multi-channel arrangements where grievances can be registered via phone, mobile app, portal, and social media.
देशभरका नागरिकका गुनासो, सुझाव तथा सेवा अनुरोधलाई छिटो, प्रभावकारी तथा परिणाममुखी रूपमा सम्बोधन गर्ने २४ घण्टे राष्ट्रिय नागरिक सहायता तथा गुनासो व्यवस्थापन प्रणाली सञ्चालन गर्ने। सो को लागि फोन, मोबाइल एप, पोर्टल तथा सामाजिक सञ्जालमार्फत गुनासो दर्ता गर्न सकिने बहु-च्यानलको व्यवस्था मिलाउने।
Sources
Public Record
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Coverage Timeline
Overall Sentiment
Mostly Positive
Sentiment Breakdown
All Articles
Sorted by date, newest firstWhy matched: The article reports on a high volume of grievances received by the 'Hello Sarkar' service, indicating issues with service delivery.
Sentiment: The article lists grievances without taking a stance on the grievance system.
काठमाडौँ । प्रधानमन्त्री तथा मन्त्रिपरिषद्को कार्यालयमा पछिल्लो एक सातामा हेलो सरकारमार्फत १ हजार ७५५ वटा गुनासो प्राप्त भएका छन् । तीमध्ये १ हजार १७४ वटा गुनासो समाधान गरिएको छ भने ११९ वटा फछर्यौट गरिएको कार्यालयका सहसचिव एवं प्रवक्ता हेमराज अर्यालले जानकारी दिएका छन् । शुक्रबार आयोजित साप्ताहिक प्रेस ब्रिफिङमा प्रवक्ता अर्यालले श्रमिकको तलब तथा ज्याला,Continue reading "हेलो सरकारमा एक सातामा १ हजार ७५५ गुनासो, १ हजार १६७ कर्मचारी कारवाहीमा परे !"
Why matched: The article discusses the number of grievances received and resolved through the 'Hello Sarkar' system, which directly relates to the establishment of a national grievance system.
Sentiment: 1 हजार १७४ वटा गुनासो समाधान गरिएको छ भने ११९ वटा फछर्यौट गरिएको
काठमाडौँ। सरकारले चाडपर्वका बेला स्वास्थ्य, खानेपानी, विद्युत्, दूरसञ्चार, विमानस्थल, यातायात र अस्पताललगायतका अत्यावश्यक सेवा नियमित सञ्चालन गर्न सम्बन्धित निकायलाई निर्देशन दिएको छ। शुक्रबार सिंहदरबारस्थित प्रधानमन्त्री तथा मन्त्रिपरिषद्को कार्यालयले प्रेस ब्रिफिङ गर्दै सो निर्णय सार्वजनिक गरेको हो। प्रेस
Why matched: The article mentions the government's directive to maintain essential services during festivals, which relates to the broader governance context but does not specifically tie to a reform item.
Sentiment: Government directive reported without evidence of effectiveness.
Security personnel have evacuated 14 households from Dodhara Chandani Municipality of Kanchanpur considering possible risk of rising water level in the Jogbudha river.Superintendent of the Armed Police Force, Prem Prakash Sigdel, said that people from 14 families and their household essentials were taken to the Jamuna Basic School of Patara Khalla.The police team mobilized from Border Security Company, Devisthan took the household's things to safer locations. Chairman of Ward No 3 of th
Why matched: The evacuation of households due to rising water levels directly relates to the need for a national grievance system to manage disaster risks and ensure public safety.
Sentiment: The article reports on the evacuation of 14 households, demonstrating effective risk management and response to potential flooding.
काठमाडौँ । राष्ट्रिय स्वतन्त्र पार्टी (रास्वपा) का सांसद यज्ञमणि न्यौपानेले विभिन्न देश र दाता निकायबाट प्राप्त राहत सामग्री त्रिभुवन विमानस्थलको कार्गोमा अलपत्र अवस्थामा रहेको भन्दै सरकारको गम्भीर ध्यानाकर्षण गराएका छन् । प्रतिनिधिसभाको आजको बैठकमा बोल्दै सांसद
Why matched: The article reports on the issue of foreign relief materials being stuck at Tribhuvan Airport, which raises concerns about the government's grievance handling and logistics.
Sentiment: The criticism of the government's inability to manage and distribute relief materials effectively suggests a failure in the grievance system, leading to a negative sentiment toward the reform.
सुदूरपश्चिमकी भौतिक पूर्वाधार विकास राज्यमन्त्री जानकी जानकी देवी कुँवर चढ्ने गाडीलाई ट्राफिक प्रहरीले जरिवाना तिराएको छ ।
Why matched: The article reports on traffic fines collected, which reflects the functioning of a grievance system related to traffic violations.
Sentiment: The collection of significant revenue from traffic violations suggests effective implementation of traffic regulations, which is viewed positively.
एनसेलले रसुवाको भोटेकोशी नदीमा आएको बाढीबाट प्रभावित क्षेत्रमा प्रदान गर्दै आएको निःशुल्क सेवाको अवधि पुनः ७ दिन थप गर्ने घोषणा गरेको छ। सहज सञ्चार, खोज, उद्धार तथा राहत वितरण कार्यमा सहयोग पुर्याउने उद्देश्यले एनसेलले यो निःशुल्क सेवा भदौ २० गतेदेखि थप ७ दिन अर्थात् भदौ २६ गतेसम्म उपलब्ध गराउने भएको हो।यससँगै प्रभावित क्षेत्रमा थप एक हप्तासम्म एनसेलका भ्वाइस, डेटा र एसएमएस सेवा निःशुल्क उपलब्ध हुनेछन्। यसअघि एनसेलले बाढी आएको दिन भदौ १० गते प्रभावित क्षेत्रमा तीन दिनसम्म निःशुल्क भ्वाइस, ड
Why matched: The article discusses the extension of free services by Ncell in flood-affected areas, which relates to the provision of support and services during disaster recovery.
Sentiment: The article highlights the positive impact of Ncell's decision to extend free services, indicating a supportive response to the needs of affected communities.
Kathmandu, August 31 The Nepal government has launched a rescue request portal with a focus on people affected by the Rasuwa floods. Developed in coordination with the Ministry of Physical Infrastructure, the portal is managed by the National Disaster Risk Reduction and Management Authority (NDRRMA). It allows users to submit details of people missing in […] The post Government rescue portal can be misleading: How to identify official figures appeared first on OnlineKhabar English News.
Why matched: The article discusses the government's rescue portal for flood victims, which is relevant to the grievance system for disaster management.
Sentiment: The article highlights that the rescue portal can be misleading, indicating issues with the government's response to the disaster.
१५ भदौ, काठमाडौं । भोटेकोशी बाढीपछि प्रभावित जिल्लाका केही सडक सञ्चालनमा आएका छन् । मुख्य सडक सञ्चालनमा आइनसकेको अवस्थामा सरकारले ती वैकल्पिक मार्ग प्रयोग गर्न आग्रह गरेको छ । अत्यावश्यक हेली उद्धार आवश्यक नभएकाहरुले ती मार्गहरु प्रयोग गर्न सक्ने राष्ट्रिय विपद् जोखिम न्यूनीकरण तथा व्यवस्थापन प्राधिकरणले जनाएको छ । प्राधिकरणले हाल रसुवार धादिङ जोड्ने वैकल्पिक […]
Why matched: The article reports on alternative routes for flood-affected areas, which relates to disaster management and response efforts.
Sentiment: The article provides factual information about the alternative routes without expressing a clear positive or negative sentiment.
Kathmandu, Aug 31: Nepal’s response to the devastating Bhotekoshi flood is facing a familiar problem: institutions responsible for disaster management lack the expertise, equipment and coordination needed to respond effectively when a major crisis strikes. The National Disaster Risk Reduction and Management Authority, the country’s central disaster management agency, has no specialised experts on […] The post Lack of coordination and experts hit flood rescue and relief efforts appeared first on Peoples' Review.
Why matched: The article addresses the lack of coordination and expertise in disaster management, directly relating to the grievance system for flood response.
Sentiment: The article criticizes the ineffective response to the flood due to lack of coordination and expertise, indicating significant problems with the disaster management efforts.
१४ भदौ, काठमाडौं । नेपाली कांग्रेस संसदीय दलकी प्रमुख सचेतक बासना थापाले बाढी प्रभावित क्षेत्रमा लागू गरिएको ‘एकद्वार प्रणाली’ का कारण महिला र बालबालिकाका विशेष आवश्यकता र अधिकारका विषयहरू ओझेलमा परेको बताएकी छिन् । सानेपास्थित पार्टी केन्द्रिय कार्यालयमा आयोजित बाढीपहिरो विपद् व्यवस्थापन सम्बन्धी छलफलमा बोल्दै प्रमुख सचेतक थापाले हालैको स्थलगत अनुगमनका क्रममा राहत र उद्धार […]
Why matched: The article mentions that the implementation of the 'One-Door System' has led to neglect of specific needs in disaster management.
Sentiment: The sentiment is negative because it points out failures in the system that should ideally facilitate better disaster response.
१३ भदौ, काठमाडौं । रसुवा, नुवाकोट र धादिङ जिल्लाका नदी तटीय क्षेत्रमा भदौ १० गते आएको विनाशकारी बाढीबाट प्रभावितहरूका लागि जिल्ला प्रशासन कार्यालय, काठमाडौंले एकद्वार प्रणालीमार्फत राहत संकलन गर्ने भएको छ। जिल्ला प्रशासन कार्यालय काठमाडौंले एक सूचना जारी गर्दै काठमाडौं जिल्लाभित्र रहेका संघ-संस्था, व्यक्ति, कम्पनी, क्लब वा नागरिकस्तरबाट उपलब्ध गराइने राहत सामग्रीहरू सीधै प्रशासन कार्यालयमार्फत […]
Why matched: The article mentions the Kathmandu District Administration's plan to use a one-door system for relief distribution, which aligns with the establishment of a grievance system for affected individuals.
Sentiment: The implementation of a one-door system for relief collection indicates an organized and efficient approach to disaster management, showcasing a positive sentiment towards the reform.
काठमाडौं । जिल्ला प्रशासन कार्यालय काठमाडौंले रसुवा, नुवाकोट र धादिङका बाढीपीडितका लागि राहत सामग्री संकलन गर्न संघ–संस्था, कम्पनी, क्लब तथा सर्वसाधारणलाई आग्रह गरेको छ। कार्यालयले खाद्यान्न, लत्ताकपडा, भाँडाकुँडा तथा अन्य घरायसी सामग्री राहतस्वरूप उपलब्ध गराउन इच्छुकलाई एकद्वार प्रणालीमार्फत जिल्ला प्रशासन कार्यालयमा सामग्री बुझाउन अनुरोध गरेको हो। संकलित सामग्री सम्बन्धित सुरक्षा निकाय तथा राष्ट्रिय विपद् जोखिम […]
Why matched: The article discusses the collection of relief materials for flood victims, which aligns with the establishment of a grievance system for affected individuals.
Sentiment: The article highlights the proactive measures taken by the district administration to collect relief materials, indicating a positive response to the needs of flood victims.
१३ भदौ, काठमाडौं । विश्वको लोकप्रिय सर्च इन्जिन गुगलले नेपालमा बाढी तथा प्राकृतिक विपद्को बेला नागरिकहरूलाई छिटो र सहज रूपमा सूचना दिन ‘आपतकालीन सूचना सेवा’ सुरु गरेको छ । यो सेवा सञ्चालनमा आएपछि अब बाढी वा अन्य विपद्को जोखिम हुँदा गुगलको गृहपृष्ठ (होम पेज) मा ‘नेपाल फ्ल्यास फ्लड इमर्जेन्सी इन्फो एन्ड अपडेट्स’ (Nepal Flash Flood Emergency […]
Why matched: The article discusses Google's launch of an emergency information service in Nepal, which is directly related to disaster management and public safety.
Sentiment: The article highlights the positive impact of the service in providing timely information during floods and natural disasters.
बाढीपछि उत्पन्न मानवीय संकटमा सत्तारुढदेखि प्रतिपक्षमा रहेका दलहरू आ–आफ्नै ढंगले उद्धार र राहतको साझा जिम्मेवारीमा जुटेका छन् । दलहरूले बाढी प्रभावित क्षेत्रमा उद्धार र राहतका लागि आ–आफ्ना पार्टी पंक्तिलाई खटाएका छन् ।
Why matched: The article reports on political parties coming together for rescue and relief efforts after a flood, which aligns with the governance reform focus on disaster response.
Sentiment: The article emphasizes the collaborative efforts of various political parties in addressing the humanitarian crisis caused by the flood.
बुधबार रसुवाको भोटेकोशीमा आएको भीषण बाढीपछि उद्धार गरिएका घाइतेको उपचार तथा व्यवस्थापनमा ठूलो कठिनाइ नदेखिए पनि यत्रतत्र शव भेटिन थालेपछि थप चुनौती सामना गर्नुपर्ने अवस्था आएको आकस्मिक सेवासम्बन्धी निकायका अधिकारीहरूले बताएका छन्।
Why matched: The article discusses the challenges faced in managing the aftermath of a flood, including the discovery of bodies, which relates to disaster management and response.
Sentiment: The article conveys a negative sentiment due to the difficulties in handling the situation and the pressure on hospitals caused by the flood's aftermath.
काठमाडौं- रसुवा बाढी प्रभावितको सहयोगका लागि प्रधानमन्त्रीसहित सबै मन्त्रीहरुको एक महिनाको पारिश्रमिक प्रधानमन्त्री दैवी प्रकोप उद्धार कोषमा जम्मा गर्ने भएका छन् । शुक्रबार सिंहदरबारमा बसेको मन्त्रिपरिषद्को बैठकले यस्तो निर्णय गरेको सरकारका प्रवक्ता एवं शिक्षा तथा खेलकुदमन्त्री सस्मित पोखरेलले जानकारी दिए । उनकाअनुसार बैठकले नेपाल–चीन सीमा क्षेत्र रसुवागढी, भोटेकोशी नदी तथा तल्लो तटीय क्षेत्रमा आएको बाढीबाट […]
Why matched: The article mentions the establishment of a disaster relief fund, which aligns with the action item regarding a national grievance system for disaster response.
Sentiment: The initiative to donate salaries to the disaster relief fund is framed positively, showcasing a collective effort to aid those affected by disasters.
Why matched: The article reports complaints from schools and parents regarding pressure to enforce a haircut policy, which relates to public grievances.
Sentiment: The article reflects dissatisfaction and issues raised by the public, indicating problems with the current governance and service delivery.
काठमाडौँ । ‘होम सर्भिस’ भन्दै सामाजिक सञ्जालमा व्यापक प्रचार गर्ने ‘सजिलो सेवा’माथि ठगीको आरोप लागेको छ । अनलाइन प्लेटफर्मलाई ‘बेस’ बनाएर ‘बेस्ट सर्भिस’ दिने दाबी गर्ने सजिलो सेवामाथि ठगीको आरोप लागेको हो । नयाँ पेजका सम्पादक समेत रहेका राजेश राईले सजिलो सेवामाथि ठगीको आरोप लगाएका हुन् । उनका अनुसार घर वा अफिसमा कुनै सामान बिग्रिएरContinue reading "‘सजिलो सेवा’माथि ठगी प्रयासको आरोप, यस्तो छ ग्राहकले पाएको हैरानीको अन्तरकथा…"
Why matched: The article discusses allegations of fraud against a service claiming to provide home services, which relates to the grievance system aimed at addressing citizen complaints.
Sentiment: The article portrays a negative situation where customers have faced issues, indicating problems with service reliability and consumer protection.
काठमाडौँ । भाटभटेनी सुपरमार्केट २४सै घण्टा खुल्न थालेको छ । भक्तपुरको राधेराधेस्थित सुपरस्टोरबाट २४सै घण्टा सेवाको सुरुवात गरिएको हो । हाल भाटभटेनी सुपरमार्केटले काठमाडौँ उपत्यकाका तीन जिल्ला (भक्तपुर, ललितपुर, काठमाडौँ)मा एक–एक स्टोरबाट २४सै घण्टा सेवा सुरु गरिने बताइएको छ । सुरुवातमा भक्तपुरको राधेराधेबाट २४सै घण्टा सेवा सञ्चालन गरिएको छ । ललितपुरको पाटनस्थित कृष्णगल्लीस्थित र काठमाडौँकोContinue reading "२४सै घण्टा खुल्न थाल्यो भाटभटेनी सुपरमार्केट, रातभरी सामान किनमेल गर्न पाइने !"
Why matched: The article's focus on continuous service availability relates to the broader goal of establishing a grievance system for citizens.
Sentiment: The introduction of 24-hour service is a step towards better customer service, reflecting positively on the government's efforts to enhance citizen engagement.
अत्यावश्यक गुनासो २४ घण्टाभित्र, अति जरुरी ३ दिनभित्र, जरुरी ७ दिनभित्र र सामान्य गुनासो १५ दिनभित्र सम्बोधन गर्नुपर्ने व्यवस्था प्रस्ताव गरिएको छ ।
Why matched: The article discusses the development of a unified grievance system to address complaints within specified timeframes, which aligns with the action item for a national grievance system.
Sentiment: The article reports on a proposed system to address grievances efficiently, indicating progress in improving citizen services.
दमक समाचारदाता दमक, साउन ८ गते । राष्ट्रिय स्वतन्त्र पार्टी (रास्वपा) का केही प्रतिनिधि सभा सदस्यले आफ्नो निर्वाचन क्षेत्रमा पुगेर नागरिकका गुनासो सुन्ने, सरकारी कार्यालयको अनुगमन...
Why matched: The article discusses representatives listening to citizens' grievances, which aligns with the establishment of a grievance system.
Sentiment: The article highlights the engagement of representatives with citizens, indicating a positive step towards addressing public concerns.
श्रम मामिला हेर्ने एउटा निकायले नेपालभित्र श्रमिकका उजुरी अथवा निवेदनसम्बन्धी प्रक्रियागत काम एक घण्टाभित्र सम्बोधन गर्न मातहतका कार्यालयहरूलाई निर्देशन दिएको अधिकारीहरूले बताएका छन्।
Why matched: The article discusses a government initiative to address labor complaints within an hour, which aligns with the establishment of a grievance system.
Sentiment: The article highlights the government's claim of addressing labor complaints quickly, indicating progress in service delivery.
काठमाडौँ । श्रम तथा व्यवसायजन्य सुरक्षा विभागले श्रमिक तथा पीडितले दिएका उजुरी वा निवेदनलाई कार्यालय प्रमुख र सम्बन्धित कर्मचारीले प्राप्त भएको एक घण्टाभित्रै सम्बोधन गर्न निर्देशन जारी गरेको छ । विभागले आफ्ना मातहतका सबै श्रम तथा रोजगार कार्यालय र व्यवसायजन्य सुरक्षा तथा स्वास्थ्य केन्द्रलाई मङ्गलबार परिपत्र जारी गर्दै यस्तो निर्देशन दिएको हो । विगतमा हेल्लोContinue reading "श्रमिकका उजुरी एक घण्टाभित्रै सम्बोधन गर्न निर्देशन"
Why matched: The article reports on the directive for addressing labor complaints promptly, which aligns with the establishment of a grievance system.
Sentiment: The instruction to resolve complaints within an hour shows a commitment to improving responsiveness and service delivery.
इटहरी । सूचनाको हक प्रयोग गरी सार्वजनिक सरोकारका विषयमा सूचना माग्ने नागरिकले कानुनले तोकेको समयभित्र सूचना पाउनुपर्ने व्यवस्था भएपनि इटहरी उपमहानगरपालिकाले भने सूचना उपलब्ध नगराएको पाइएको छ । पटक–पटक निवेदन र ताकेता हुँदासमेत सूचना पाउँदैनन् सेवाग्राही विभिन्न समयमा दर्ता भएका निवेदनमा आर्थिक वर्षका योजना, नगर अस्पतालको फार्मेसी ठेक्का, सवारीसाधन खरिद तथा वातावरणीय प्रभाव मूल्यांकन (ईआईए) […] The post सूचना लुकाउँछ इटहरी उपमहानगरपालिका appeared first on राजधानी राष्ट्रिय दैनिक (लोकप्रिय राष्ट्रिय दैनिक)-RajdhaniDaily.com - Online Nepali News Portal-Latest Nepali Online News portal of Nepali Polities, economics, news, top stories, national, international, politics, sports, business, finance, entertainment, photo-gallery, audio, video and more....
Why matched: The article reports on the failure of the Itahari sub-metropolitan city to provide timely information to citizens, which directly relates to the grievance system and transparency in governance.
Sentiment: The article emphasizes the lack of responsiveness and transparency from the local government, reflecting negatively on the effectiveness of the grievance system.
The tragic death of a 25-year-old ride-sharing driver has sparked nationwide outrage across Nepal, turning a localized enforcement dispute into a national crisis over state empathy and economic hardship.Ganesh Nepali, a resident of Soru Rural Municipality-1 in the remote Mugu district, passed away on Friday, July 10, 2026, while undergoing emergency treatment at the Burn Intensive Care Unit (ICU) of Bir Hospital—one of Nepal’s oldest government-owned medical institutions. Nepali had
Why matched: The incident has sparked nationwide outrage, indicating a failure in the grievance system to address public concerns effectively.
Sentiment: The article reflects public dissatisfaction and outrage over the state's response to the driver's situation, suggesting a failure of the grievance system.
काठमाडौँ । प्राकृतिक विपद्का बेला नागरिकले सहायता माग्न, सूचना दिन वा गुनासो गर्न अब एउटै नम्बर १२३४ सम्झिए पुग्ने भएको छ । सरकारले पुरानो विपद् टोल–फ्री नम्बर ११४९ लाई विस्थापन गर्दै शुक्रवारदेखि १२३४ सञ्चालनमा ल्याएको छ । नयाँ प्रणालीअनुसार अब फोन गर्ने व्यक्ति जुन जिल्लामा हुन्छ, सोही जिल्लाको जिल्ला आपत्कालीन कार्यसञ्चालन केन्द्रमा कल स्वतः पुग्ने […]
Why matched: The article discusses the launch of a new 24-hour grievance center, which directly relates to the establishment of a national grievance system.
Sentiment: The article highlights the introduction of a new toll-free number for citizens to seek assistance, indicating a positive development in addressing public grievances.
विपद्सम्बन्धी घटना, गुनासा, सूचना तथा उद्धारसम्बन्धी सेवालाई थप छिटो, सहज र प्रभावकारी बनाउन गृह मन्त्रालयले विपद् हटलाइन नम्बर १२३४ लाई जिल्लास्तरसम्म विस्तार गरी सञ्चालनमा ल्याएको छ ।मन्त्रालयले जारी गरेको प्रेस विज्ञप्तिअनुसार यसअघि केन्द्रबाट मात्रै सञ्चालन हुँदै आएको विपद् टोल–फ्री नम्बर ११४९ लाई रूपान्तरण गरी १२३४ नम्बर सञ्चालनमा ल्याइएको हो । नयाँ व्यवस्थाअनुसार काठमाडौँ उपत्यकाका काठमाडौँ, ललितपुर र भक्तपुर जिल्लाबाट १२३४ मा गरिएको फोन राष्ट्रिय आपत्कालीन कार्यसञ्चालन केन्द्र,
Why matched: The article discusses the expansion of a disaster hotline to improve response and service delivery, which aligns with the establishment of a national grievance system.
Sentiment: The article highlights the effective implementation of the hotline, indicating a positive development in disaster management services.
Beijing’s AI-powered 12345 citizen service hotline is being highlighted as a model for improving Nepal’s Hello Sarkar grievance system through digital technology and international cooperation.Serving 21.83m residents, the hotline handles thousands of complaints daily, covering issues such as consumer disputes, public services, infrastructure, sanitation and government inquiries. It uses AI analytics, speech-to-text technology, real-time translation, automated complaint trac
Why matched: The article compares Beijing's citizen service hotline to Nepal's Hello Sarkar, suggesting improvements through digital technology, which relates to enhancing grievance systems.
Sentiment: The article presents a favorable view of adopting successful models from other countries, indicating optimism for improving Nepal's grievance handling.
अवलोकनका क्रममा दुवै मन्त्रीले हेलो सरकारमा आउने नागरिकका गुनासाबारे चासो व्यक्त गर्दै सम्बन्धित मन्त्रालयले गुनासा समयमै सम्बोधन गर्न तत्पर रहेको बताए।...
Why matched: The article reports on the government's commitment to effectively manage grievances through the 'Hello Sarkar' initiative.
Sentiment: The ministers' expressed readiness to address citizen complaints in a timely manner suggests progress and support for the grievance management system.
बझाङ। जिल्ला विपद् व्यवस्थापन समितिको बैठक बसी ११४९ मा फोन गरी सूचना टिपाउन सकिने बताइएको छ । गाउँ घरमा बिपद्का घटना घट्ने बित्तिकै २४ घण्टा जिल्ला प्रशासन कार्यालय बझाङमा बिपदका घट्ना संकलन गर्ने सूचना अधिकारी राखिएको छ । गृह मन्त्रालयको निर्देशन अनुसार बझाङमा पनि पूर्व तैयारी भैरहेकाे छ । प्रमुख जिल्ला अधिकारी मुकेश कुमार केशरीकाे […]
Why matched: The article mentions a toll-free number for disaster information, which relates to the establishment of a national grievance system for reporting issues.
Sentiment: The article presents the toll-free number as a proactive measure for disaster management, indicating a positive development in public service accessibility.
Kathmandu, June 20: The Ministry of Home Affairs has launched the “Hello Home Call Center” to collect public complaints, grievances and suggestions related to its areas of responsibility. The ministry said the service has been introduced under its Grievance Management Section to improve efficiency, transparency and responsiveness in public service delivery. According to Joint Secretary […] The post Home Ministry launches ‘Hello Home Call Center’ appeared first on Peoples' Review.
Why matched: The article discusses the launch of the 'Hello Home Call Center' aimed at collecting public grievances, which directly relates to the establishment of a grievance system.
Sentiment: The article highlights the introduction of a service to improve efficiency in handling public complaints, indicating a positive development in grievance management.
काठमाडौं । प्रधानमन्त्री तथा मन्त्रिपरिषद् कार्यालयको हेलो सरकार शाखामा बालेन्द्र शाह(बालेन) प्रधानमन्त्री बनेयता ५४ दिनको अवधिमा २० हजार बढी गुनासा तथा उजुरी परेका छन् । हेलो सरकार शाखाका अनुसार शाह प्रधानमन्त्री भएयता उजुरी आउने क्रम ह्वात्तै बढेको हो । हाल प्रधानमन्त्री तथा मन्त्रिपरिषद् कार्यालयको सो हेलो सरकार शाखामा देशभरबाट गरी दैनिक ३ सयदेखि ४ सयसम्म […]
Why matched: The article reports a significant increase in grievances and complaints since the new Prime Minister took office, which relates to the governance reform item focused on the grievance system.
Sentiment: The mention of over 20,000 complaints in a short period suggests issues with the current governance and responsiveness of the system, indicating a negative sentiment toward the effectiveness of the grievance mechanism.
काठमाडौं । गुनासो लिने मात्रै होइन समाधान पनि गर्ने उद्देश्यका साथ ऊर्जा जलस्रोत तथा सिँचाइ मन्त्रालयले हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाएको छ । मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको र त्यसलाई थप प्रभावकारी बनाएको जनाएको छ । ऊर्जामन्त्री विराज भक्त श्रेष्ठले पदभार सम्हालेलगत्तै ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ शैलीलाई […] The post गुनासो सम्बोधनमा ऊर्जा मन्त्रालयको सक्रियता, १० हजारभन्दा बढी गुनासो सम्बोधन appeared first on राजधानी राष्ट्रिय दैनिक (लोकप्रिय राष्ट्रिय दैनिक)-RajdhaniDaily.com - Online Nepali News Portal-Latest Nepali Online News portal of Nepali Polities, economics, news, top stories, national, international, politics, sports, business, finance, entertainment, photo-gallery, audio, video and more....
Why matched: The article reports on the Energy Ministry's proactive measures to address complaints, indicating an improvement in service delivery.
Sentiment: The sentiment is positive as it mentions the ministry's efforts to enhance the effectiveness of the hotline and resolve over 10,000 complaints, showcasing successful governance.
काठमाडौँ । गुनासो लिने मात्रै होइन समाधान पनि गर्ने उद्देश्यका साथ ऊर्जा जलस्रोत तथा सिँचाइ मन्त्रालयले हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाएको छ । मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको र त्यसलाई
Why matched: The article discusses the Ministry of Energy's initiative to address complaints effectively, which aligns with the establishment of a grievance system.
Sentiment: The article highlights the ministry's proactive approach to resolving issues, indicating a positive development in service delivery.
काठमाडौं । ऊर्जा, जलस्रोत तथा सिँचाइ मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको छ । मन्त्री विराजभक्त श्रेष्ठले पदभार सम्हालेलगत्तै ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ कार्यशैलीलाई प्राथमिकतामा राखेपछि मन्त्रालय र मातहतका निकायहरू थप सक्रिय देखिएका छन् । मन्त्री श्रेष्ठको निर्देशनपछि विद्युत् सेवासँग सम्बन्धित हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाइएको छ । […] The post सेवा प्रवाहमा ऊर्जा मन्त्रालयको नयाँ अभ्यास : ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ appeared first on राजधानी राष्ट्रिय दैनिक (लोकप्रिय राष्ट्रिय दैनिक)-RajdhaniDaily.com - Online Nepali News Portal-Latest Nepali Online News portal of Nepali Polities, economics, news, top stories, national, international, politics, sports, business, finance, entertainment, photo-gallery, audio, video and more....
Why matched: The article describes the Ministry of Energy's new practice of addressing complaints promptly, which is relevant to the grievance system initiative.
Sentiment: The article portrays the ministry's commitment to improving service delivery and responsiveness, reflecting positively on the reform.
हाल प्रकाशित केही विज्ञापनमा आवश्यक विवरण नखुलाइएकाले आवेदन दिन चाहने व्यक्तिले सम्पर्क गर्न समस्या भएको गुनासो विभागमा आएको उल्लेख गरिएको छ ।
Why matched: The article mentions the Foreign Employment Department responding to complaints about advertisement clarity, which aligns with the establishment of a grievance system for public services.
Sentiment: The article reflects a positive sentiment as it shows the department's responsiveness to public concerns, enhancing the grievance mechanism.
काठमाडौँ।आक्रामक रूपमा बजार अनुगमन तथा निरीक्षण गर्दै आएको वाणिज्य, आपूर्ति तथा उपभोक्ता संरक्षण विभागले एकैदिन ५३ वटा फर्मको विवरण लिएको छ ।विभागले विभिन्न व्यापारिक प्रतिष्ठान, फर्म तथा पसलहरूमा बिलबिजक जारी भए/नभएको, उपभोक्तालाई दिनुपर्ने जानकारी दिए/नदिएको तथा उपभोक्ता संरक्षण ऐन, २०७५ को व्यवस्था परिपालना भए/नभएको बारेमा अनुमगन गर्दै आएको छ ।पछिल्ला दिनमा विभागले ठूलो सङ्ख्यामा व्यावसायिक फर्महरूमाथि अनुमगन गर्दै आएको छ । सोही क्रममा बिहीबारमात्रै काठमाडौँको खिचापोखरी क्षेत्रका ५३ वटा फर्मम
Why matched: The article reports on the monitoring and inspection of 53 firms by the Department of Commerce, which relates to the establishment of a national grievance system for consumer protection.
Sentiment: The proactive approach of the department in conducting inspections and providing corrective directions indicates a positive step towards consumer rights and protection.
In view of the upcoming monsoon, the Department of Hydrology and Meteorology has unveiled a comprehensive emergency action plan to lessen the loss of lives and properties to be incurred from possible disaster. The Department has stated that it would operate 24-hour service by ensuring effectiveness of weather forecasting, flood forecasting and early warning system during the monsoon period. Acting Director General of the Department, Archana Shrestha said that the weather forecasting di
Why matched: The article mentions the Department of Hydrology and Meteorology's 24-hour service plan, which relates to the establishment of a national grievance system for disaster preparedness.
Sentiment: The proactive measures outlined in the article reflect a positive approach to disaster management and public safety.
२ वैशाख, चितवन । जिल्ला ट्राफिक कार्यालयले जाँचका क्रममा नियन्त्रणमा लिइएको सवारीचालक अनुमतिपत्रसहितका कागजपत्र फिर्ता लैजान अनुरोध गरेको छ । ट्राफिक नियम उल्लङ्घनको अभिलेख प्रणाली लागू भएसँगै जिल्ला ट्राफिक प्रहरी कार्यालयमा रहेका आठ हजार ९८२ वटा कागजपत्र फिर्ता लैजान कार्यालयले सर्वसाधारणसँग आग्रह गरेको हो । कार्यालयका प्रमुख प्रहरी निरीक्षक अनिल थापाका अनुसार विसं २०८० देखि […]
Why matched: The article mentions the implementation of a record-keeping system for traffic violations, which aligns with the grievance system reform.
Sentiment: The article reports positively on the traffic office's efforts to return documents to the public, suggesting effective management of grievances.
‘हेलो सरकार’मा नागरिकले गुनासो टिपाउने काम नौलो भने होइन । यसअघिका सरकारले पनि यसमार्फत गुनासो सुन्ने बताए पनि अहिले भने चुस्त बनाइएको देखिन्छ ।
Why matched: Good match (80%) — content relates to this reform area
Kathmandu. The Ministry of Federal Affairs and General Administration has established a 'Grievance Management Center' to systematically address problems, delays,...
Why matched: The establishment of a Grievance Management Center directly relates to the action item for a national grievance system.
Sentiment: The article reports positively on the initiative to systematically address grievances, indicating progress in governance.