24/7 Multi-Channel National Grievance System
To operate a 24-hour National Citizen Assistance and Grievance Management System to address the grievances, suggestions, and service requests of citizens across the country quickly, effectively, and in a result-oriented manner. For this, to make multi-channel arrangements where grievances can be registered via phone, mobile app, portal, and social media.
देशभरका नागरिकका गुनासो, सुझाव तथा सेवा अनुरोधलाई छिटो, प्रभावकारी तथा परिणाममुखी रूपमा सम्बोधन गर्ने २४ घण्टे राष्ट्रिय नागरिक सहायता तथा गुनासो व्यवस्थापन प्रणाली सञ्चालन गर्ने। सो को लागि फोन, मोबाइल एप, पोर्टल तथा सामाजिक सञ्जालमार्फत गुनासो दर्ता गर्न सकिने बहु-च्यानलको व्यवस्था मिलाउने।
Sources
Public Record
Is this reform a priority for you?
Both responses count equally — this is about evidence, not advocacy.
Coverage Timeline
Overall Sentiment
Mostly Positive
Sentiment Breakdown
All Articles
Sorted by date, newest firstKathmandu, June 20: The Ministry of Home Affairs has launched the “Hello Home Call Center” to collect public complaints, grievances and suggestions related to its areas of responsibility. The ministry said the service has been introduced under its Grievance Management Section to improve efficiency, transparency and responsiveness in public service delivery. According to Joint Secretary […] The post Home Ministry launches ‘Hello Home Call Center’ appeared first on Peoples' Review.
Why matched: The article discusses the launch of the 'Hello Home Call Center' aimed at collecting public grievances, which directly relates to the establishment of a grievance system.
Sentiment: The article highlights the introduction of a service to improve efficiency in handling public complaints, indicating a positive development in grievance management.
काठमाडौं । प्रधानमन्त्री तथा मन्त्रिपरिषद् कार्यालयको हेलो सरकार शाखामा बालेन्द्र शाह(बालेन) प्रधानमन्त्री बनेयता ५४ दिनको अवधिमा २० हजार बढी गुनासा तथा उजुरी परेका छन् । हेलो सरकार शाखाका अनुसार शाह प्रधानमन्त्री भएयता उजुरी आउने क्रम ह्वात्तै बढेको हो । हाल प्रधानमन्त्री तथा मन्त्रिपरिषद् कार्यालयको सो हेलो सरकार शाखामा देशभरबाट गरी दैनिक ३ सयदेखि ४ सयसम्म […]
Why matched: The article reports a significant increase in grievances and complaints since the new Prime Minister took office, which relates to the governance reform item focused on the grievance system.
Sentiment: The mention of over 20,000 complaints in a short period suggests issues with the current governance and responsiveness of the system, indicating a negative sentiment toward the effectiveness of the grievance mechanism.
काठमाडौं । गुनासो लिने मात्रै होइन समाधान पनि गर्ने उद्देश्यका साथ ऊर्जा जलस्रोत तथा सिँचाइ मन्त्रालयले हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाएको छ । मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको र त्यसलाई थप प्रभावकारी बनाएको जनाएको छ । ऊर्जामन्त्री विराज भक्त श्रेष्ठले पदभार सम्हालेलगत्तै ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ शैलीलाई […] The post गुनासो सम्बोधनमा ऊर्जा मन्त्रालयको सक्रियता, १० हजारभन्दा बढी गुनासो सम्बोधन appeared first on राजधानी राष्ट्रिय दैनिक (लोकप्रिय राष्ट्रिय दैनिक)-RajdhaniDaily.com - Online Nepali News Portal-Latest Nepali Online News portal of Nepali Polities, economics, news, top stories, national, international, politics, sports, business, finance, entertainment, photo-gallery, audio, video and more....
Why matched: The article reports on the Energy Ministry's proactive measures to address complaints, indicating an improvement in service delivery.
Sentiment: The sentiment is positive as it mentions the ministry's efforts to enhance the effectiveness of the hotline and resolve over 10,000 complaints, showcasing successful governance.
काठमाडौँ । गुनासो लिने मात्रै होइन समाधान पनि गर्ने उद्देश्यका साथ ऊर्जा जलस्रोत तथा सिँचाइ मन्त्रालयले हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाएको छ । मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको र त्यसलाई
Why matched: The article discusses the Ministry of Energy's initiative to address complaints effectively, which aligns with the establishment of a grievance system.
Sentiment: The article highlights the ministry's proactive approach to resolving issues, indicating a positive development in service delivery.
काठमाडौं । ऊर्जा, जलस्रोत तथा सिँचाइ मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको छ । मन्त्री विराजभक्त श्रेष्ठले पदभार सम्हालेलगत्तै ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ कार्यशैलीलाई प्राथमिकतामा राखेपछि मन्त्रालय र मातहतका निकायहरू थप सक्रिय देखिएका छन् । मन्त्री श्रेष्ठको निर्देशनपछि विद्युत् सेवासँग सम्बन्धित हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाइएको छ । […] The post सेवा प्रवाहमा ऊर्जा मन्त्रालयको नयाँ अभ्यास : ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ appeared first on राजधानी राष्ट्रिय दैनिक (लोकप्रिय राष्ट्रिय दैनिक)-RajdhaniDaily.com - Online Nepali News Portal-Latest Nepali Online News portal of Nepali Polities, economics, news, top stories, national, international, politics, sports, business, finance, entertainment, photo-gallery, audio, video and more....
Why matched: The article describes the Ministry of Energy's new practice of addressing complaints promptly, which is relevant to the grievance system initiative.
Sentiment: The article portrays the ministry's commitment to improving service delivery and responsiveness, reflecting positively on the reform.
हाल प्रकाशित केही विज्ञापनमा आवश्यक विवरण नखुलाइएकाले आवेदन दिन चाहने व्यक्तिले सम्पर्क गर्न समस्या भएको गुनासो विभागमा आएको उल्लेख गरिएको छ ।
Why matched: The article mentions the Foreign Employment Department responding to complaints about advertisement clarity, which aligns with the establishment of a grievance system for public services.
Sentiment: The article reflects a positive sentiment as it shows the department's responsiveness to public concerns, enhancing the grievance mechanism.
काठमाडौँ।आक्रामक रूपमा बजार अनुगमन तथा निरीक्षण गर्दै आएको वाणिज्य, आपूर्ति तथा उपभोक्ता संरक्षण विभागले एकैदिन ५३ वटा फर्मको विवरण लिएको छ ।विभागले विभिन्न व्यापारिक प्रतिष्ठान, फर्म तथा पसलहरूमा बिलबिजक जारी भए/नभएको, उपभोक्तालाई दिनुपर्ने जानकारी दिए/नदिएको तथा उपभोक्ता संरक्षण ऐन, २०७५ को व्यवस्था परिपालना भए/नभएको बारेमा अनुमगन गर्दै आएको छ ।पछिल्ला दिनमा विभागले ठूलो सङ्ख्यामा व्यावसायिक फर्महरूमाथि अनुमगन गर्दै आएको छ । सोही क्रममा बिहीबारमात्रै काठमाडौँको खिचापोखरी क्षेत्रका ५३ वटा फर्मम
Why matched: The article reports on the monitoring and inspection of 53 firms by the Department of Commerce, which relates to the establishment of a national grievance system for consumer protection.
Sentiment: The proactive approach of the department in conducting inspections and providing corrective directions indicates a positive step towards consumer rights and protection.
In view of the upcoming monsoon, the Department of Hydrology and Meteorology has unveiled a comprehensive emergency action plan to lessen the loss of lives and properties to be incurred from possible disaster. The Department has stated that it would operate 24-hour service by ensuring effectiveness of weather forecasting, flood forecasting and early warning system during the monsoon period. Acting Director General of the Department, Archana Shrestha said that the weather forecasting di
Why matched: The article mentions the Department of Hydrology and Meteorology's 24-hour service plan, which relates to the establishment of a national grievance system for disaster preparedness.
Sentiment: The proactive measures outlined in the article reflect a positive approach to disaster management and public safety.
२ वैशाख, चितवन । जिल्ला ट्राफिक कार्यालयले जाँचका क्रममा नियन्त्रणमा लिइएको सवारीचालक अनुमतिपत्रसहितका कागजपत्र फिर्ता लैजान अनुरोध गरेको छ । ट्राफिक नियम उल्लङ्घनको अभिलेख प्रणाली लागू भएसँगै जिल्ला ट्राफिक प्रहरी कार्यालयमा रहेका आठ हजार ९८२ वटा कागजपत्र फिर्ता लैजान कार्यालयले सर्वसाधारणसँग आग्रह गरेको हो । कार्यालयका प्रमुख प्रहरी निरीक्षक अनिल थापाका अनुसार विसं २०८० देखि […]
Why matched: The article mentions the implementation of a record-keeping system for traffic violations, which aligns with the grievance system reform.
Sentiment: The article reports positively on the traffic office's efforts to return documents to the public, suggesting effective management of grievances.
‘हेलो सरकार’मा नागरिकले गुनासो टिपाउने काम नौलो भने होइन । यसअघिका सरकारले पनि यसमार्फत गुनासो सुन्ने बताए पनि अहिले भने चुस्त बनाइएको देखिन्छ ।
Why matched: Good match (80%) — content relates to this reform area
Kathmandu. The Ministry of Federal Affairs and General Administration has established a 'Grievance Management Center' to systematically address problems, delays,...
Why matched: The establishment of a Grievance Management Center directly relates to the action item for a national grievance system.
Sentiment: The article reports positively on the initiative to systematically address grievances, indicating progress in governance.