24/7 Multi-Channel National Grievance System
To operate a 24-hour National Citizen Assistance and Grievance Management System to address the grievances, suggestions, and service requests of citizens across the country quickly, effectively, and in a result-oriented manner. For this, to make multi-channel arrangements where grievances can be registered via phone, mobile app, portal, and social media.
देशभरका नागरिकका गुनासो, सुझाव तथा सेवा अनुरोधलाई छिटो, प्रभावकारी तथा परिणाममुखी रूपमा सम्बोधन गर्ने २४ घण्टे राष्ट्रिय नागरिक सहायता तथा गुनासो व्यवस्थापन प्रणाली सञ्चालन गर्ने। सो को लागि फोन, मोबाइल एप, पोर्टल तथा सामाजिक सञ्जालमार्फत गुनासो दर्ता गर्न सकिने बहु-च्यानलको व्यवस्था मिलाउने।
Sources
Public Record
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Coverage Timeline
Overall Sentiment
Mostly Positive
Sentiment Breakdown
All Articles
Sorted by date, newest firstकाठमाडौँ।आक्रामक रूपमा बजार अनुगमन तथा निरीक्षण गर्दै आएको वाणिज्य, आपूर्ति तथा उपभोक्ता संरक्षण विभागले एकैदिन ५३ वटा फर्मको विवरण लिएको छ ।विभागले विभिन्न व्यापारिक प्रतिष्ठान, फर्म तथा पसलहरूमा बिलबिजक जारी भए/नभएको, उपभोक्तालाई दिनुपर्ने जानकारी दिए/नदिएको तथा उपभोक्ता संरक्षण ऐन, २०७५ को व्यवस्था परिपालना भए/नभएको बारेमा अनुमगन गर्दै आएको छ ।पछिल्ला दिनमा विभागले ठूलो सङ्ख्यामा व्यावसायिक फर्महरूमाथि अनुमगन गर्दै आएको छ । सोही क्रममा बिहीबारमात्रै काठमाडौँको खिचापोखरी क्षेत्रका ५३ वटा फर्मम
Why matched: The article reports on the monitoring and inspection of 53 firms by the Department of Commerce, which relates to the establishment of a national grievance system for consumer protection.
Sentiment: The proactive approach of the department in conducting inspections and providing corrective directions indicates a positive step towards consumer rights and protection.
In view of the upcoming monsoon, the Department of Hydrology and Meteorology has unveiled a comprehensive emergency action plan to lessen the loss of lives and properties to be incurred from possible disaster. The Department has stated that it would operate 24-hour service by ensuring effectiveness of weather forecasting, flood forecasting and early warning system during the monsoon period. Acting Director General of the Department, Archana Shrestha said that the weather forecasting di
Why matched: The article mentions the Department of Hydrology and Meteorology's 24-hour service plan, which relates to the establishment of a national grievance system for disaster preparedness.
Sentiment: The proactive measures outlined in the article reflect a positive approach to disaster management and public safety.
२ वैशाख, चितवन । जिल्ला ट्राफिक कार्यालयले जाँचका क्रममा नियन्त्रणमा लिइएको सवारीचालक अनुमतिपत्रसहितका कागजपत्र फिर्ता लैजान अनुरोध गरेको छ । ट्राफिक नियम उल्लङ्घनको अभिलेख प्रणाली लागू भएसँगै जिल्ला ट्राफिक प्रहरी कार्यालयमा रहेका आठ हजार ९८२ वटा कागजपत्र फिर्ता लैजान कार्यालयले सर्वसाधारणसँग आग्रह गरेको हो । कार्यालयका प्रमुख प्रहरी निरीक्षक अनिल थापाका अनुसार विसं २०८० देखि […]
Why matched: The article mentions the implementation of a record-keeping system for traffic violations, which aligns with the grievance system reform.
Sentiment: The article reports positively on the traffic office's efforts to return documents to the public, suggesting effective management of grievances.
‘हेलो सरकार’मा नागरिकले गुनासो टिपाउने काम नौलो भने होइन । यसअघिका सरकारले पनि यसमार्फत गुनासो सुन्ने बताए पनि अहिले भने चुस्त बनाइएको देखिन्छ ।
Why matched: Good match (80%) — content relates to this reform area
Kathmandu. The Ministry of Federal Affairs and General Administration has established a 'Grievance Management Center' to systematically address problems, delays,...
Why matched: The establishment of a Grievance Management Center directly relates to the action item for a national grievance system.
Sentiment: The article reports positively on the initiative to systematically address grievances, indicating progress in governance.