24/7 Multi-Channel National Grievance System
To operate a 24-hour National Citizen Assistance and Grievance Management System to address the grievances, suggestions, and service requests of citizens across the country quickly, effectively, and in a result-oriented manner. For this, to make multi-channel arrangements where grievances can be registered via phone, mobile app, portal, and social media.
देशभरका नागरिकका गुनासो, सुझाव तथा सेवा अनुरोधलाई छिटो, प्रभावकारी तथा परिणाममुखी रूपमा सम्बोधन गर्ने २४ घण्टे राष्ट्रिय नागरिक सहायता तथा गुनासो व्यवस्थापन प्रणाली सञ्चालन गर्ने। सो को लागि फोन, मोबाइल एप, पोर्टल तथा सामाजिक सञ्जालमार्फत गुनासो दर्ता गर्न सकिने बहु-च्यानलको व्यवस्था मिलाउने।
Sources
Public Record
Is this reform a priority for you?
Both responses count equally — this is about evidence, not advocacy.
Coverage Timeline
Overall Sentiment
Mostly Positive
Sentiment Breakdown
All Articles
Sorted by date, newest firstकाठमाडौँ । ‘होम सर्भिस’ भन्दै सामाजिक सञ्जालमा व्यापक प्रचार गर्ने ‘सजिलो सेवा’माथि ठगीको आरोप लागेको छ । अनलाइन प्लेटफर्मलाई ‘बेस’ बनाएर ‘बेस्ट सर्भिस’ दिने दाबी गर्ने सजिलो सेवामाथि ठगीको आरोप लागेको हो । नयाँ पेजका सम्पादक समेत रहेका राजेश राईले सजिलो सेवामाथि ठगीको आरोप लगाएका हुन् । उनका अनुसार घर वा अफिसमा कुनै सामान बिग्रिएरContinue reading "‘सजिलो सेवा’माथि ठगी प्रयासको आरोप, यस्तो छ ग्राहकले पाएको हैरानीको अन्तरकथा…"
Why matched: The article discusses allegations of fraud against a service claiming to provide home services, which relates to the grievance system aimed at addressing citizen complaints.
Sentiment: The article portrays a negative situation where customers have faced issues, indicating problems with service reliability and consumer protection.
काठमाडौँ । भाटभटेनी सुपरमार्केट २४सै घण्टा खुल्न थालेको छ । भक्तपुरको राधेराधेस्थित सुपरस्टोरबाट २४सै घण्टा सेवाको सुरुवात गरिएको हो । हाल भाटभटेनी सुपरमार्केटले काठमाडौँ उपत्यकाका तीन जिल्ला (भक्तपुर, ललितपुर, काठमाडौँ)मा एक–एक स्टोरबाट २४सै घण्टा सेवा सुरु गरिने बताइएको छ । सुरुवातमा भक्तपुरको राधेराधेबाट २४सै घण्टा सेवा सञ्चालन गरिएको छ । ललितपुरको पाटनस्थित कृष्णगल्लीस्थित र काठमाडौँकोContinue reading "२४सै घण्टा खुल्न थाल्यो भाटभटेनी सुपरमार्केट, रातभरी सामान किनमेल गर्न पाइने !"
Why matched: The article's focus on continuous service availability relates to the broader goal of establishing a grievance system for citizens.
Sentiment: The introduction of 24-hour service is a step towards better customer service, reflecting positively on the government's efforts to enhance citizen engagement.
अत्यावश्यक गुनासो २४ घण्टाभित्र, अति जरुरी ३ दिनभित्र, जरुरी ७ दिनभित्र र सामान्य गुनासो १५ दिनभित्र सम्बोधन गर्नुपर्ने व्यवस्था प्रस्ताव गरिएको छ ।
Why matched: The article discusses the development of a unified grievance system to address complaints within specified timeframes, which aligns with the action item for a national grievance system.
Sentiment: The article reports on a proposed system to address grievances efficiently, indicating progress in improving citizen services.
दमक समाचारदाता दमक, साउन ८ गते । राष्ट्रिय स्वतन्त्र पार्टी (रास्वपा) का केही प्रतिनिधि सभा सदस्यले आफ्नो निर्वाचन क्षेत्रमा पुगेर नागरिकका गुनासो सुन्ने, सरकारी कार्यालयको अनुगमन...
Why matched: The article discusses representatives listening to citizens' grievances, which aligns with the establishment of a grievance system.
Sentiment: The article highlights the engagement of representatives with citizens, indicating a positive step towards addressing public concerns.
श्रम मामिला हेर्ने एउटा निकायले नेपालभित्र श्रमिकका उजुरी अथवा निवेदनसम्बन्धी प्रक्रियागत काम एक घण्टाभित्र सम्बोधन गर्न मातहतका कार्यालयहरूलाई निर्देशन दिएको अधिकारीहरूले बताएका छन्।
Why matched: The article discusses a government initiative to address labor complaints within an hour, which aligns with the establishment of a grievance system.
Sentiment: The article highlights the government's claim of addressing labor complaints quickly, indicating progress in service delivery.
काठमाडौँ । श्रम तथा व्यवसायजन्य सुरक्षा विभागले श्रमिक तथा पीडितले दिएका उजुरी वा निवेदनलाई कार्यालय प्रमुख र सम्बन्धित कर्मचारीले प्राप्त भएको एक घण्टाभित्रै सम्बोधन गर्न निर्देशन जारी गरेको छ । विभागले आफ्ना मातहतका सबै श्रम तथा रोजगार कार्यालय र व्यवसायजन्य सुरक्षा तथा स्वास्थ्य केन्द्रलाई मङ्गलबार परिपत्र जारी गर्दै यस्तो निर्देशन दिएको हो । विगतमा हेल्लोContinue reading "श्रमिकका उजुरी एक घण्टाभित्रै सम्बोधन गर्न निर्देशन"
Why matched: The article reports on the directive for addressing labor complaints promptly, which aligns with the establishment of a grievance system.
Sentiment: The instruction to resolve complaints within an hour shows a commitment to improving responsiveness and service delivery.
इटहरी । सूचनाको हक प्रयोग गरी सार्वजनिक सरोकारका विषयमा सूचना माग्ने नागरिकले कानुनले तोकेको समयभित्र सूचना पाउनुपर्ने व्यवस्था भएपनि इटहरी उपमहानगरपालिकाले भने सूचना उपलब्ध नगराएको पाइएको छ । पटक–पटक निवेदन र ताकेता हुँदासमेत सूचना पाउँदैनन् सेवाग्राही विभिन्न समयमा दर्ता भएका निवेदनमा आर्थिक वर्षका योजना, नगर अस्पतालको फार्मेसी ठेक्का, सवारीसाधन खरिद तथा वातावरणीय प्रभाव मूल्यांकन (ईआईए) […] The post सूचना लुकाउँछ इटहरी उपमहानगरपालिका appeared first on राजधानी राष्ट्रिय दैनिक (लोकप्रिय राष्ट्रिय दैनिक)-RajdhaniDaily.com - Online Nepali News Portal-Latest Nepali Online News portal of Nepali Polities, economics, news, top stories, national, international, politics, sports, business, finance, entertainment, photo-gallery, audio, video and more....
Why matched: The article reports on the failure of the Itahari sub-metropolitan city to provide timely information to citizens, which directly relates to the grievance system and transparency in governance.
Sentiment: The article emphasizes the lack of responsiveness and transparency from the local government, reflecting negatively on the effectiveness of the grievance system.
The tragic death of a 25-year-old ride-sharing driver has sparked nationwide outrage across Nepal, turning a localized enforcement dispute into a national crisis over state empathy and economic hardship.Ganesh Nepali, a resident of Soru Rural Municipality-1 in the remote Mugu district, passed away on Friday, July 10, 2026, while undergoing emergency treatment at the Burn Intensive Care Unit (ICU) of Bir Hospital—one of Nepal’s oldest government-owned medical institutions. Nepali had
Why matched: The incident has sparked nationwide outrage, indicating a failure in the grievance system to address public concerns effectively.
Sentiment: The article reflects public dissatisfaction and outrage over the state's response to the driver's situation, suggesting a failure of the grievance system.
काठमाडौँ । प्राकृतिक विपद्का बेला नागरिकले सहायता माग्न, सूचना दिन वा गुनासो गर्न अब एउटै नम्बर १२३४ सम्झिए पुग्ने भएको छ । सरकारले पुरानो विपद् टोल–फ्री नम्बर ११४९ लाई विस्थापन गर्दै शुक्रवारदेखि १२३४ सञ्चालनमा ल्याएको छ । नयाँ प्रणालीअनुसार अब फोन गर्ने व्यक्ति जुन जिल्लामा हुन्छ, सोही जिल्लाको जिल्ला आपत्कालीन कार्यसञ्चालन केन्द्रमा कल स्वतः पुग्ने […]
Why matched: The article discusses the launch of a new 24-hour grievance center, which directly relates to the establishment of a national grievance system.
Sentiment: The article highlights the introduction of a new toll-free number for citizens to seek assistance, indicating a positive development in addressing public grievances.
विपद्सम्बन्धी घटना, गुनासा, सूचना तथा उद्धारसम्बन्धी सेवालाई थप छिटो, सहज र प्रभावकारी बनाउन गृह मन्त्रालयले विपद् हटलाइन नम्बर १२३४ लाई जिल्लास्तरसम्म विस्तार गरी सञ्चालनमा ल्याएको छ ।मन्त्रालयले जारी गरेको प्रेस विज्ञप्तिअनुसार यसअघि केन्द्रबाट मात्रै सञ्चालन हुँदै आएको विपद् टोल–फ्री नम्बर ११४९ लाई रूपान्तरण गरी १२३४ नम्बर सञ्चालनमा ल्याइएको हो । नयाँ व्यवस्थाअनुसार काठमाडौँ उपत्यकाका काठमाडौँ, ललितपुर र भक्तपुर जिल्लाबाट १२३४ मा गरिएको फोन राष्ट्रिय आपत्कालीन कार्यसञ्चालन केन्द्र,
Why matched: The article discusses the expansion of a disaster hotline to improve response and service delivery, which aligns with the establishment of a national grievance system.
Sentiment: The article highlights the effective implementation of the hotline, indicating a positive development in disaster management services.
Beijing’s AI-powered 12345 citizen service hotline is being highlighted as a model for improving Nepal’s Hello Sarkar grievance system through digital technology and international cooperation.Serving 21.83m residents, the hotline handles thousands of complaints daily, covering issues such as consumer disputes, public services, infrastructure, sanitation and government inquiries. It uses AI analytics, speech-to-text technology, real-time translation, automated complaint trac
Why matched: The article compares Beijing's citizen service hotline to Nepal's Hello Sarkar, suggesting improvements through digital technology, which relates to enhancing grievance systems.
Sentiment: The article presents a favorable view of adopting successful models from other countries, indicating optimism for improving Nepal's grievance handling.
अवलोकनका क्रममा दुवै मन्त्रीले हेलो सरकारमा आउने नागरिकका गुनासाबारे चासो व्यक्त गर्दै सम्बन्धित मन्त्रालयले गुनासा समयमै सम्बोधन गर्न तत्पर रहेको बताए।...
Why matched: The article reports on the government's commitment to effectively manage grievances through the 'Hello Sarkar' initiative.
Sentiment: The ministers' expressed readiness to address citizen complaints in a timely manner suggests progress and support for the grievance management system.
बझाङ। जिल्ला विपद् व्यवस्थापन समितिको बैठक बसी ११४९ मा फोन गरी सूचना टिपाउन सकिने बताइएको छ । गाउँ घरमा बिपद्का घटना घट्ने बित्तिकै २४ घण्टा जिल्ला प्रशासन कार्यालय बझाङमा बिपदका घट्ना संकलन गर्ने सूचना अधिकारी राखिएको छ । गृह मन्त्रालयको निर्देशन अनुसार बझाङमा पनि पूर्व तैयारी भैरहेकाे छ । प्रमुख जिल्ला अधिकारी मुकेश कुमार केशरीकाे […]
Why matched: The article mentions a toll-free number for disaster information, which relates to the establishment of a national grievance system for reporting issues.
Sentiment: The article presents the toll-free number as a proactive measure for disaster management, indicating a positive development in public service accessibility.
Kathmandu, June 20: The Ministry of Home Affairs has launched the “Hello Home Call Center” to collect public complaints, grievances and suggestions related to its areas of responsibility. The ministry said the service has been introduced under its Grievance Management Section to improve efficiency, transparency and responsiveness in public service delivery. According to Joint Secretary […] The post Home Ministry launches ‘Hello Home Call Center’ appeared first on Peoples' Review.
Why matched: The article discusses the launch of the 'Hello Home Call Center' aimed at collecting public grievances, which directly relates to the establishment of a grievance system.
Sentiment: The article highlights the introduction of a service to improve efficiency in handling public complaints, indicating a positive development in grievance management.
काठमाडौं । प्रधानमन्त्री तथा मन्त्रिपरिषद् कार्यालयको हेलो सरकार शाखामा बालेन्द्र शाह(बालेन) प्रधानमन्त्री बनेयता ५४ दिनको अवधिमा २० हजार बढी गुनासा तथा उजुरी परेका छन् । हेलो सरकार शाखाका अनुसार शाह प्रधानमन्त्री भएयता उजुरी आउने क्रम ह्वात्तै बढेको हो । हाल प्रधानमन्त्री तथा मन्त्रिपरिषद् कार्यालयको सो हेलो सरकार शाखामा देशभरबाट गरी दैनिक ३ सयदेखि ४ सयसम्म […]
Why matched: The article reports a significant increase in grievances and complaints since the new Prime Minister took office, which relates to the governance reform item focused on the grievance system.
Sentiment: The mention of over 20,000 complaints in a short period suggests issues with the current governance and responsiveness of the system, indicating a negative sentiment toward the effectiveness of the grievance mechanism.
काठमाडौं । गुनासो लिने मात्रै होइन समाधान पनि गर्ने उद्देश्यका साथ ऊर्जा जलस्रोत तथा सिँचाइ मन्त्रालयले हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाएको छ । मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको र त्यसलाई थप प्रभावकारी बनाएको जनाएको छ । ऊर्जामन्त्री विराज भक्त श्रेष्ठले पदभार सम्हालेलगत्तै ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ शैलीलाई […] The post गुनासो सम्बोधनमा ऊर्जा मन्त्रालयको सक्रियता, १० हजारभन्दा बढी गुनासो सम्बोधन appeared first on राजधानी राष्ट्रिय दैनिक (लोकप्रिय राष्ट्रिय दैनिक)-RajdhaniDaily.com - Online Nepali News Portal-Latest Nepali Online News portal of Nepali Polities, economics, news, top stories, national, international, politics, sports, business, finance, entertainment, photo-gallery, audio, video and more....
Why matched: The article reports on the Energy Ministry's proactive measures to address complaints, indicating an improvement in service delivery.
Sentiment: The sentiment is positive as it mentions the ministry's efforts to enhance the effectiveness of the hotline and resolve over 10,000 complaints, showcasing successful governance.
काठमाडौँ । गुनासो लिने मात्रै होइन समाधान पनि गर्ने उद्देश्यका साथ ऊर्जा जलस्रोत तथा सिँचाइ मन्त्रालयले हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाएको छ । मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको र त्यसलाई
Why matched: The article discusses the Ministry of Energy's initiative to address complaints effectively, which aligns with the establishment of a grievance system.
Sentiment: The article highlights the ministry's proactive approach to resolving issues, indicating a positive development in service delivery.
काठमाडौं । ऊर्जा, जलस्रोत तथा सिँचाइ मन्त्रालयले पछिल्लो समय सेवा प्रवाहमा नयाँ अभ्यास सुरु गरेको छ । मन्त्री विराजभक्त श्रेष्ठले पदभार सम्हालेलगत्तै ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ कार्यशैलीलाई प्राथमिकतामा राखेपछि मन्त्रालय र मातहतका निकायहरू थप सक्रिय देखिएका छन् । मन्त्री श्रेष्ठको निर्देशनपछि विद्युत् सेवासँग सम्बन्धित हटलाइन नम्बर ११५१ लाई थप प्रभावकारी बनाइएको छ । […] The post सेवा प्रवाहमा ऊर्जा मन्त्रालयको नयाँ अभ्यास : ‘गुनासो सुन्ने र तुरुन्त सम्बोधन गर्ने’ appeared first on राजधानी राष्ट्रिय दैनिक (लोकप्रिय राष्ट्रिय दैनिक)-RajdhaniDaily.com - Online Nepali News Portal-Latest Nepali Online News portal of Nepali Polities, economics, news, top stories, national, international, politics, sports, business, finance, entertainment, photo-gallery, audio, video and more....
Why matched: The article describes the Ministry of Energy's new practice of addressing complaints promptly, which is relevant to the grievance system initiative.
Sentiment: The article portrays the ministry's commitment to improving service delivery and responsiveness, reflecting positively on the reform.
हाल प्रकाशित केही विज्ञापनमा आवश्यक विवरण नखुलाइएकाले आवेदन दिन चाहने व्यक्तिले सम्पर्क गर्न समस्या भएको गुनासो विभागमा आएको उल्लेख गरिएको छ ।
Why matched: The article mentions the Foreign Employment Department responding to complaints about advertisement clarity, which aligns with the establishment of a grievance system for public services.
Sentiment: The article reflects a positive sentiment as it shows the department's responsiveness to public concerns, enhancing the grievance mechanism.
काठमाडौँ।आक्रामक रूपमा बजार अनुगमन तथा निरीक्षण गर्दै आएको वाणिज्य, आपूर्ति तथा उपभोक्ता संरक्षण विभागले एकैदिन ५३ वटा फर्मको विवरण लिएको छ ।विभागले विभिन्न व्यापारिक प्रतिष्ठान, फर्म तथा पसलहरूमा बिलबिजक जारी भए/नभएको, उपभोक्तालाई दिनुपर्ने जानकारी दिए/नदिएको तथा उपभोक्ता संरक्षण ऐन, २०७५ को व्यवस्था परिपालना भए/नभएको बारेमा अनुमगन गर्दै आएको छ ।पछिल्ला दिनमा विभागले ठूलो सङ्ख्यामा व्यावसायिक फर्महरूमाथि अनुमगन गर्दै आएको छ । सोही क्रममा बिहीबारमात्रै काठमाडौँको खिचापोखरी क्षेत्रका ५३ वटा फर्मम
Why matched: The article reports on the monitoring and inspection of 53 firms by the Department of Commerce, which relates to the establishment of a national grievance system for consumer protection.
Sentiment: The proactive approach of the department in conducting inspections and providing corrective directions indicates a positive step towards consumer rights and protection.
In view of the upcoming monsoon, the Department of Hydrology and Meteorology has unveiled a comprehensive emergency action plan to lessen the loss of lives and properties to be incurred from possible disaster. The Department has stated that it would operate 24-hour service by ensuring effectiveness of weather forecasting, flood forecasting and early warning system during the monsoon period. Acting Director General of the Department, Archana Shrestha said that the weather forecasting di
Why matched: The article mentions the Department of Hydrology and Meteorology's 24-hour service plan, which relates to the establishment of a national grievance system for disaster preparedness.
Sentiment: The proactive measures outlined in the article reflect a positive approach to disaster management and public safety.
२ वैशाख, चितवन । जिल्ला ट्राफिक कार्यालयले जाँचका क्रममा नियन्त्रणमा लिइएको सवारीचालक अनुमतिपत्रसहितका कागजपत्र फिर्ता लैजान अनुरोध गरेको छ । ट्राफिक नियम उल्लङ्घनको अभिलेख प्रणाली लागू भएसँगै जिल्ला ट्राफिक प्रहरी कार्यालयमा रहेका आठ हजार ९८२ वटा कागजपत्र फिर्ता लैजान कार्यालयले सर्वसाधारणसँग आग्रह गरेको हो । कार्यालयका प्रमुख प्रहरी निरीक्षक अनिल थापाका अनुसार विसं २०८० देखि […]
Why matched: The article mentions the implementation of a record-keeping system for traffic violations, which aligns with the grievance system reform.
Sentiment: The article reports positively on the traffic office's efforts to return documents to the public, suggesting effective management of grievances.
‘हेलो सरकार’मा नागरिकले गुनासो टिपाउने काम नौलो भने होइन । यसअघिका सरकारले पनि यसमार्फत गुनासो सुन्ने बताए पनि अहिले भने चुस्त बनाइएको देखिन्छ ।
Why matched: Good match (80%) — content relates to this reform area
Kathmandu. The Ministry of Federal Affairs and General Administration has established a 'Grievance Management Center' to systematically address problems, delays,...
Why matched: The establishment of a Grievance Management Center directly relates to the action item for a national grievance system.
Sentiment: The article reports positively on the initiative to systematically address grievances, indicating progress in governance.